Valerie McNamara is a Vice President for American Express’ Global Servicing Network, where she oversees delivery of the company’s Relationship Care® learning and diagnostic solutions. Relationship Care is American Express’ unique brand of service, based on a commitment to deepening relationships with our customers in each interaction. Our Relationship Care solutions reveal the proven principles and processes behind this proprietary model, helping firms enhance their customers’ experience to gain a powerful competitive advantage.
In Valerie’s 27 years with American Express, she has held roles in a number of different areas, such as Global Merchant Services, Global Payments and the Global Servicing Network. She holds a Bachelor of Science from Towson University and resides with her family in New Providence, New Jersey.